- When will my order ship?
- Orders are processed within 1 to 3 business days. Standard shipping within the United States usually takes 5 to 10 business days after your order ships. You will receive a tracking number by email as soon as it leaves us.
- How do I track my order?
- As soon as your order ships, we email you a tracking number. Tracking can take a few days to show movement while the parcel is in transit. If you cannot find the email, check your spam folder or write to support@pastelpickers.com with your order number.
- Can I return something?
- Yes. You have 30 days from delivery. Opened and unopened items are both eligible, and we do not ask for the item to be unused or in its original packaging. Email support@pastelpickers.com with your order number and we will send a return authorisation and the return address.
- How long does a refund take?
- We refund your original payment method within 5–10 business days of receiving your return, and email you when it is issued. Your bank may take a few more days to show it.
- Something arrived damaged or wrong. What now?
- Tell us within 30 days of delivery and send a photo. We replace or refund it at no cost to you.
- Will I be charged again later?
- No. Every order is a one-time purchase. We have no subscriptions or memberships and never rebill your card.
- What will the charge look like on my statement?
- Charges appear on your statement as PASTELPICKERS.
- How do I contact you?
- Email support@pastelpickers.com or call +1 833 892 9591, Mon-Fri 9:00-17:00 ET.